Careers With Clayton's

About the role

We are seeking a Customer Service Officer to join the team at our Head Office in Nambour. This position will be part of a rotating roster and accountable for a range of duties.

These duties will include:

• Answering and responding to incoming calls, ensuring timely support to customers
• Resolving customer service queries in line with operational requirements
• Monitoring communication within the Despatch office including phone, radio and email
• Providing general administrative support

Some of the perks

• Friendly and close-knit team
• Employee assistance program
• Flexible shift times
• Opportunities for growth and development
• Onboarding and ongoing training
• Epic Christmas party

Qualifications/Skills/Experience

• Previous customer service experience
• Strong communication skills, written and verbal
• Solid computer skills
• A positive and proactive approach
• Ability to work as a team in a support role
• Excellent attention to detail
• Time management skills

About us

Clayton’s Towing Service has been operating since 1970. The business began when Bill and Mary Clayton hand built their first tow truck. Fast forward 53 years and Clayton’s has grown to be one of Australia’s largest towing companies with 15 depots in major cities across Queensland and towing services operating across the State.

Clayton’s has a large team of over 175 people, spread across Queensland, some of whom have been working with the business for more than 30 years. Still very much a family business at its heart, Bill and Mary’s son Mike is the CEO and Bill is an important part of the team to this day.

Never one to just rest on their laurels the Clayton’s team are always looking for ways to refine, improve and develop the business. At Clayton’s, they pride themselves on their innovation within the industry and their commitment to the local community.